Reach Out to Us
For more information or any questions, our chat support is available daily from Monday to Friday, 9AM-7PM EST. To chat now, click on the chat icon located at the bottom right of this page.
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Frequently Asked Questions
Will I receive a certificate of completion?
After completing each course, along with its post-test and submitting a brief program evaluation, you will immediately receive your certificate of completion in your inbox and it will be held in your HFO account for you as well to view and download.
How do I know if HFO is approved for my required CE?
Check our Approvals page in the site header to see our CE Program approvals list. In addition, the “Approvals Section” of each course description page will list the specific approval details for each individual course.
Will you report my completed hours for me?
For all states and boards we have approval for, that are tracked by CE Broker, we report all CE credits within 24 hours.
Can I include more than one license number on my certificates?
Yes! Just send us an email at firstname.lastname@example.org with your additional license number(s) from the email address you used to create your account and we'll happily include it for you.
Once I purchase the courses, how long do I have access to them and how long do I have to complete them?
At HFO , we aim to provide the best possible continuing education experience. As such, none of our courses have time limits nor expiration dates with regard to completion. Feel free to complete your chosen courses at your own pace, from your computer, tablet, or mobile phone.
Will I need to take a test after the course?
Yes, because our online courses are home study/distance learning courses, you must complete and pass a test of objective learning; a passing score is 70% correct or better. You may take the test as many times as you want. You will also be asked to submit a brief program evaluation to help us improve our program and serve you better.
Can I print out the courses?
You are welcome to download a PDF copy of the course by clicking the Download icon at the top right of the PDF Course Download Link page. Please note, however, that each quiz and Program Evaluation will need to be completed online to receive a certificate and/or credit.
How do I access my courses?
If you are logged in, click on My Dashboard at the top right to find your enrolled course/s. You can use the search bar from your dashboard to find the course or simply scroll down and click Start Course.
What is your refund policy?
We are happy to provide a full refund as long as you make the refund request: within 30 days of the initial purchase of the course, before the course has been 100% completed, and before you receive your certificate of completion.